Work Orders —

Any resident requiring maintenance assistance should call the management office at 508-833-4979.  For after-hours, weekends, or holidays, our answering service will relay the message to maintenance staff. 

After Hours Emergency Work Orders:

When calling with a maintenance emergency after hours (508-833-4979), it is important to give the answering service the following information:

  • Your Name

  • Address of unit needing repairs

  • A return phone number where you can be reached

  • A description of the problem


In the event of a property emergency such as a fire, medical, or suspicious persons and/or behavior call 911 immediately.

Routine Work Orders

A routine work order will be completed during regular business work hours as expedient.

Examples of routine work order are:

  • Faulty refrigerator

  • Stove/burner problems

  • Toilet running

  • Faulty switch

  • Leaky faucet

  • Clogged drain in sink or tub

  • Leaks that do not affect health and safety

  • Closet door off the track

  • Broken screen for a door or window

  • Door handle loose

  • Appliance making a noise

  • Light not working


Routine work orders should be called in as soon as you are aware of the problem. Do not wait until inspection to report an issue.

Emergency Work Orders

An emergency work order is any situation that may cause a safety problem for people, or would otherwise cause damage to an apartment or building.

Examples are:

  • No heat

  • Lock out (The after-hours fee is $25)

  • Flooding

  • Major roof leaks

  • Boiler/Water heater leaks

  • Broken window pane or broken glass in the door that affects the safety and/or security of unit

  • Fallen ceiling

  • When the gas company needs access to locked boiler rooms

  • Gas smell